Why support agents don’t care about customer’s needs, even though 3 out of 5 customers take their business to the competitors after poor customer service experience? Only several decades ago, business owners were in a much more comfortable situation – they always had the attention of the customers.
They were the center of the market and there was always a demand for their product.
As Live Chat’s CMO, Szymon focuses on expanding product visibility and reach through SEO, integrations, partner programs and more.
Szymon is a Certified Google Adwords Professional and worked in the domain/hosting industry before joining Live Chat in 2006 Twitter The relationship between you is simple – they vote for a product/service with their wallets.
Customer service can be a really intimidating topic if you are just starting.
To set up a customer service department you need to be an expert on inter-personal relations, you have to know the most popular customer service channels and how to manage them.
To help you with the task of creating a full-blown customer service department, we’ve prepared a guide on the most important aspects of customer support.
This ebook, will teach you how to approach phone, live chat, help desk and social customer service.
Adjust or die – there’s no other option for businesses.
It’s also time for good customer service to catch up and fight for customers, not fight against them. Kristina Evey, president of Centric Strategies – a customer service management company, says people no longer buy products or services – they buy relationships: “The No.
How can you care about someone if you don't know the person.