During 2009–12, new memberships, retention rates and time spent on the site decreased.
A little history: we started in August 1999 as a free online dating site.
The site grew exponentially, with fantastic reviews in the Daily Mail, Mirror, Guardian, Cosmopolitan, Computer Weekly and many other publications.
A recurring complaint by eharmony customers for years is the misuse of the website to incur auto-renewals from members.
Members frequently discover that the website lacks a stable cancellation for membership or the auto-renewal subscription.
The company, which did not admit wrongdoing, agreed to allow access to both its gay and straight dating sites with a single subscription, to display its gay dating services more prominently and to establish a settlement fund to pay people who can show they were harmed by the company's policies.
Michelle Garcia, writing in the LGBT-interest magazine, The Advocate, also said that, like e Harmony, Compatible Partners attracts high-quality customers.
Whilst other dating sites began charging extortionate prices for dating services, we decided to keep dating free.
We're proud to have been offering our successful service free of charge ever since.
- UK and Ireland's award-winning original free dating site - celebrating twelve years of love, romance and friendship!
With thousands of marriages, dozens of babies born, hundreds and hundreds of new lasting friendships formed, we're your number one choice for finding friendship and love online.
We were nominated as Steve Wright's Web Site of the Day (BBC Radio 2) and a year later we got the accolade again!